Dear Ted
You may remember visiting Escape Travel, The Glen, early in 2013 at the invitation of Travel Agent, Nal Smith, and our conversation over coffee about what Contours Travel offers tour groups as a specialist in South American travel. I was grateful for the opportunity to ask you a number of questions and was particularly interested in Contours support of community projects and the chance therefore for travellers to make their own contribution.
We experienced numerous examples of excellent customer service from Nal, Ines and Alan, our wonderful tour leader including:
- Pre booked seats near the front of the plane due to my flight anxiety
- Gluten/wheat free meals on the 16 plane trips involved and also at the restaurants we visited on the trip. What a feat as gluten free/wheat free food is not as readily available in South America as in Australia.
- Alan’s care and assistance to all members of the group and particularly when some members of the group who like myself were unwell at one stage.
My husband, Richard, and I agree that the Treasures of South America and Post Patagonia Tour last October/November has been our favourite trip anywhere! Every place we visited was the best ever until we got to the next one!
Our sincerest thanks