Ena and I wanted to drop you both a note to thank you very much for organising our trip - we got home safely on Sunday. We wanted to say how impressed we were by your network in Sth and Central America - everything went smoothly and beyond our expectations. Can we also say that the choice of hotels that you picked for us were magnificent and faultless - the service we got from everyone was excellent. Locations of the hotels were also great. BTW the hotel we stayed in Panama was really good as the original one was I think had some damage from the rain - they did a great job relocating us to Aguamiel and we were also impressed by the service, rooms and location.
It was truly a hassle and stress free trip... Just a couple of minor things - if anything, just to help for next time:
- The flight from Panama to Havana was different (12.30 pm) to the one on our original itinerary (9.30am). It was no big deal, we got to the airport at 7.00am but we managed to change our flight to Havana at the airport to take the earlier (original) flight and it was just as well as the transfer guide was there in Havana waiting for us at 12.00pm
- The bus from Havana to Trinidad (via Cienfuegos) was fine, but when we arrived at Cienfuegos, we couldn't recognise the guide - he was there, but didn't have our names on a board. We did suggest to the Cuban agency that all guides should at least be in uniform (like in Panama and Peru) or at least have a sign up in future.
That aside - the whole overall experience was excellent and was perfect in every way - we'll have no hesitation in recommending you to all our friends. Well done and all the best."