Updated: 31 March 2020 at 12:00pm
Contours Travel terms and conditions (COVID-19)
The unprecedented global impact of COVID-19 and the actions taken by countries around the world have affected all international travel. The safety and wellbeing of our clients are our first and highest priority. With this in mind, Contours Travel is suspending all international travel bookings, including all private journeys and tours until at least 31 May 2020.
Departures between 16 March to 31 May 2020 (ALL CUSTOMERS)
If you have booked a holiday with Contours Travel and your travel dates are prior to 31 May 2020, a consultant will be in touch with you or your travel agent in the coming days. We are offering the option of postponing your trip to receive a travel credit of 100% of monies paid, minus any third party payments that are non-recoverable. Third-party payments may include but are not limited to: airline fees to reissue, cancel or hold current ticket in credit, visa costs and non-refundable land costs where prepayments have been made and no refund is available. Please note that the value of your deferred trip is subject to increases associated with seasonal rates and to fluctuations of the exchange rate. We are working on recovering as much monies as possible and will continue to do so.
If you choose to cancel your tour completely, our standard “Variation/ Cancelation by Contours Travel” terms and conditions will apply.
Departures after 1 June 2020
Our standard terms and conditions will apply.
Due to the Victorian State Government’s temporary shutdown of non-essential businesses, our team is working from home. We are still available by phone, but please note that we are experiencing an increasing volume of calls during this challenging time. You can send us an email and will respond at our earliest.
We appreciate your understanding and patience.
Updated: 18 March 2020 at 12:44pm
The Australian government advises all Australians: do not travel overseas at this time and urges people to come home from overseas.
If you are overseas and cannot, or do not want to, return to Australia, follow the advice of local authorities. Take care to minimise your risk of exposure to coronavirus including by self-isolating. If you choose to stay, note the government’s ability to provide consular assistance in some places may be limited due to restrictions on movement and other services.
Contours Travel has been carefully monitoring the COVID-19 situation and is staying on top of all travel updates. At present, our priority is helping our clients currently in Latin America and arranging their prompt return to Australia. Following this, we will be dealing with the upcoming departures in date order.
Updated: 16 March 2020 at 5:19pm
As you know, we live in a constantly changing situation. The preventive measures related to the COVID-19 pandemic are being constantly and rapidly changing in Latin America.
We want to confirm that each one of our passengers who is being affected by these measures is being contacted by our operations team and is being supported with their reprogramming and itinerary changes.
Updated: 16 March 2020 at 12:58pm
Contours Travel recommends postponing any travel arrangements to Latin America due to commence prior to 31 May 2020.
Contours Travel will contact you if you are due to depart during this period to re-schedule accordingly.
Updated: 13 March 2020 at 3:30pm
With the Coronavirus disease (COVID-19) outbreak dominating global news and social media outlets, we understand your concern regarding how this might affect your forthcoming trip to Latin America. Contours Travel has been carefully monitoring the COVID-19 situation as it unfolds and staying abreast of the latest advice and updates as issued via DFAT Smartraveller, the World Health Organisation (WHO) and our local in-country partners.
Incidences of COVID-19 infection remain extremely low throughout Latin America. Steps are being taken to assess and potentially isolate travellers arriving from high-risk areas such as China and Italy, as per WHO prevention protocols. Procedures and policies are also in place to mitigate the chances of transmission – including regular disinfecting of all tourist vehicles, handrails etc, monitoring temperatures of staff & passengers, and issuance of hygiene kits with face masks, antibacterial gels and gloves.
For those who wish to postpone their forthcoming holiday, we are working directly with all our Latin American partners in order to make policies more flexible and allow changing travel dates with minimal penalties. This policy applies to anyone departing until 31 May 2020. For anyone travelling after this time, we urge you to remain calm and avoid making rash decisions based on the limited information available about how the global situation will look in a few months’ time.
Before making any decisions, it is important that you are armed with up to date information from reliable sources. We recommend the following official channels for staying up to date with the relevant advice for your trip:
DFAT Smarttraveller (www.smartraveller.gov.au)
Under Australian law, DFAT is unable to withhold information from the public which they have available to their own staff. This ensures all travel safety and security information is shared with the Australian public. DFAT is obviously monitoring COVID-19 very closely and amending travel warnings as a result.
United Nations World Health Organisation (www.who.int)
The World Health Organisation is the world’s peak health organisation providing advice and assistance to governments to help improve health services and manage health emergencies. WHO has been involved with COVID-19 since its initial outbreak and continues to be the leading source of up to date information.
Please check your relevant travel insurance provider for policies and updates regarding coverage for COVID-19 related claims.